Frequently Asked Questions
Everything you need to know about your Charmette experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our curated pieces may vary slightly in fit.
Are your materials sustainably sourced?
At Charmette, we prioritize ethical manufacturing and use high-quality, durable fabrics designed to last, reducing the impact of fast fashion on the environment.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we have a 1-hour window for any changes or cancellations. Please contact our support team immediately via live chat.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your destination.